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Terms & Conditions
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products (other than gift cards or seconds) in the country in which they were purchased, subject to the following conditions:
Items must be returned within 7 days of purchase with the original receipt or other proof of purchase.
You must provide your name and address
The returned items must not be swimwear, underwear, earrings, cosmetics or stock clearance items
The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above.
You are responsible for any costs associated with returning the item to us including any currency conversion costs.
Note: Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
Items purchased in store cannot be returned via online return postage.
FAULTY ITEMS RETURNS
If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase. Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.